Dedicated Relationship Management
We take pride in being responsive, efficient and helpful; a key partner to your business to ensure you receive consistently high standards of service.
We know that payments are integral to your business so we work closely with you to guarantee that round the clock support levels are fully geared to your businesses specific requirements.
PayPoint.net also recognises that you rely on us 24/7/365 to securely process payments and meeting this standard is considered our single highest priority.
Around the clock support
Your Relationship Manager will act as your single point of contact but you will also have our Merchant Services Manager on hand as well as 24 hour technical assistance.
Pro-active account management
We have a pro-active approach to product development, new PayPoint.net products and industry initiatives, and we will make sure you hear about it all – firsthand.
Supporting your business growth
Your dedicated Relationship Manager will analyse trends on your account and advise accordingly to drive improvements and assist your business growth.
Escalation of key issues
We will ensure you receive the highest priority support with highly qualified system administrators on call to deal with any queries everyday, particularly during spike periods.
