Firebox.com was founded by university friends Michael Smith and Tom Boardman in 1998. The company saw rapid initial growth due to the huge success of Michael and Tom's invention, the Shot Glass Chess Set.
The relationship with PayPoint.net started in 2000. It manages all credit card payments originating on Firebox.com. PayPoint.net's scalable infrastructure has continued to provide smooth and reliable payment processing 24/7/365 - expanding with Firebox.com's annual growth of over 30% a year.
Christian Robinson, Managing Director Firebox.com, says:
‘As Firebox.com continues to grow, our expanding customer base is making more transactions on our website. PayPoint.net's competitively priced and reliable solution has enabled us to manage this growth seamlessly.
They have provided Firebox.com with a solution that allows our customers to complete an entire transaction within the confines of the website. This avoids any inconvenience or confusion which may be caused by clients being re-routed to an external payment site, making the customer experience quicker and easier.
As a result of our increasingly international scope, Firebox.com has a requirement for 24/7 payment processing which PayPoint.net fulfils consistently. Their uptime reliability allows us to process transactions reliably, any time of day or night, and means we never lose a potential customer.
They also have a brilliant back-end administration system which makes it incredibly easy to search and refund transactions when necessary - helping our customer service team to turn queries round quickly.'
WAYN.com (Where Are You Now?) transferred their credit card payment processing business to PayPoint.net in January 2007. The switch coincided with a period of massive growth for WAYN.com - from 45,000 users in March 2005 to over 10 million members today, in more than 200 countries.
With such a diverse global membership, PayPoint.net's FraudGuard system was a particularly relevant feature, enabling WAYN.com to accept payments from all over the world. By using geographic metrics such as issuing bank address, cardholder address and computer IP address, and over 30 other criteria, it provides a score out of 10, with 1 being safe and 10 being fraudulent. Based on this score, WAYN.com's administration team can choose which transactions to accept, which to postpone for manual review and which to decline.
Tom Impallomeni, Finance Director WAYN.com, says:
‘PayPoint.net's stability, security and reliability have enabled our continued expansion. The advanced fraud and subscription management features available via the Merchant Extranet have bought a new level of automation to WAYN's payment processing, allowing us to focus on adding new functionality and introducing new products to our community.
We feel we have built a lasting relationship with PayPoint.net due to their strong customer service support, which they most certainly over-deliver. They acted exceptionally quickly to get our credit card payments up and running and their quality of service, reliability and support have been excellent.
From your Internet Merchant Account to your payment gateway, we can work with you to tailor a payment processing package to support your growing business. We can offer you the flexibility to accommodate any changes in the volume of your online payments, ensuring that you always have the package that suits you.
