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Severn Trent Water awards PayPoint.net online payments business

‘Trusted’ relationships will win new business in a downturn

Severn Trent, one of the world’s leading suppliers of water and waste water treatment solutions, has awarded its online payments business to PayPoint.net. Using PayPoint.net’s services, Severn Trent’s 3.7 million household and business customers can pay their water bills online via a self-service platform. The proven reliability of its payment platform, the breadth of functionality and the flexibility of its reporting capabilities were deciding factors in PayPoint.net’s selection by Severn Trent.

Severn Trent counts ease of reconciliation, improved analysis of data and real-time visibility on transactions as key business benefits of the PayPoint.net platform. This capability will save Severn Trent time and money by reducing investment in internal administration and abetting well-informed decision making.

PayPoint.net’s real-time reporting tools will also improve Severn Trent’s risk management processes by allowing an immediate view of all its transactions – beating the industry standard one day delay – and better equipping Severn Trent to investigate allegations of fraud. PayPoint.net strengthens its fraud management capabilities by offering 3D secure (also known as ‘Verified by Visa” and “SecureCode”) on transactions and the integration of its SECGuard system, which instantaneously checks each transaction against a range of 30 criteria which have been proven to identify potential fraud, individually or in combination.

“The key priority for us was to find a reliable payment service, which offered ease of use for our customers,” commented James Gibson, Customer Relations Manager at Severn Trent. “PayPoint.net has a 99.95% record for uptime, which is unrivaled in the market. In a downturn, your internal processes and customer services need to be second to none. Visibility across the business, especially finance, is a must, as is making it as convenient as possible to help people pay”.

Severn Trent has been using parent company, PayPoint plc’s cash collection and terminal services for 13 years. Convenience customers can search for the nearest PayPoint terminal on the Severn Trent website or at http://www.paypoint.com/locator.aspx. There are almost 22,000 PayPoint outlets all over the UK, in newsagents, supermarkets, garages, off licences and corner shops.

Michael Norton, managing director of PayPoint.net, said, “We’re delighted to have extended PayPoint’s partnership with Severn Trent into online payments. Its commitment to customer care and operational excellence is a perfect fit for PayPoint.net, and key to the success of our relationship. What differentiates us from the competition is challenging industry norms. For instance, why should we accept a one day delay in gathering vital payment intelligence into the business? Benchmarks are there to be broken; especially in a downturn, when everyone is under pressure to save costs and prove ROI.”

 For further information please contact:

Tom Nutt / Blake Scotland
The Communication Group
Tel: 020 7630 1411
Email: paypoint@thecommunicationgroup.co.uk