The Complete Solutions Process

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Getting your Complete Solutions account

We aim to make the application process as simple as possible.  Once you have signed up our in-house Risk, Compliance and Activations teams are here to assist you if you have any queries at any stage of your application.

So what happens after you have clicked the sign-up button?

 

Step 1

If you submit your application online:

  • One of our Online Payment Specialists will telephone you to ensure that the solution you have chosen is the right one for your business.

If you have telephoned us:

  • After discussing the needs of your business, your Online Payment Specialist will email you a link to complete your application online.

Step 2

After receiving your application your Online Payment Specialist will email you a Risk Submission Form that you need to complete with details of your business.  As we will be underwriting the risk of your business with our acquiring banking partners, our in-house Risk Team will need to assess your business model.

If, at this stage, your business is assessed as one that we cannot support, we will decline your application, refund your application fee and advise you on steps you can take to improve any future applications.

Step 3

If your business passes our risk assessment, your application will move to our Compliance Team.

Our Compliance Team will

  • collect all the details needed to put together your contract
  • ensure that, if you will be processing payments online, your website is compliant against our website compliance checklist
  • ensure that merchants processing MOTO transactions have verified the information on our MOTO compliance checklist


Download the Website Compliance Checklist (web account only)
Download the MOTO account checklist (MOTO account only)

* Merchants processing both web and MOTO transactions will need to meet the requirements of both checklists.

Please note that these checklists are not comprehensive and should be treated as guides only.  The exact requirements will vary depending on your business model and any additional requirements from our acquiring banking partners.

Step 4

Your contract is issued for you to review, sign and return to us by post or courier.

Step 5

We forward your contract to our acquiring bank partner for their final approval.

Step 6

The acquiring bank issues your Merchant Account ID and your account is set live, ready for you to start trading online.

 

Completed your research?  Choose your Complete Solutions package and sign up >>

Need more information?  Read our how-to guides here.

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