PayPoint.net has two teams of UK-based experts:
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The Merchant Support Team handles all financial and administrative aspects of internet payment processing, including your account activation, contact details, password resets and financial matters. Contact us on +44 (0)8701-904126.
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The Technical Support Team focuses on getting new merchants trading online, integrating our online payment engines with your shopping baskets and websites, and helping with payment security. Contact us on +44 (0)8701-904156.
If your Internet Merchant Account is not held with PayPoint.net please contact your acquiring bank directly for any account queries.
Merchant services online support
- Complete online payment solutions support
- Online payment gateway support
- Cardholder support
- Supported shopping carts
- Card scheme logos
Got a question?
You might have a specific question about functionality. If so, please check our merchant account features and support knowledge bases before contacting our support teams.
Just the ticket for enquiries
We recommend using our support ticket system for complex or non-urgent enquiries.
FastTrack and Bank Enterprise merchants can raise support tickets using the PayPoint.net Merchant Extranet.
Lite, Professional and Enterprise gateway merchants can raise a merchant support ticket or a technical support ticket.
PayPoint.net offers free expert telephone support for all our merchants*. If you are a PayPoint.net Enterprise/Bank Enterprise merchant you are entitled to 24/7/365 support, and will have been given separate contact details.
To ensure we can always answer calls promptly, please phone us for urgent queries only. Thank you.
Lines are open Monday-Friday, 9.00am to 5.30pm (GMT)
* PayPoint.net Lite clients receive email support only.
IMPORTANT: All contact details are for PayPoint.net merchants and applicants only.
