Account Maintenance

Need some help with the day to day management of your PayPoint.net account? Read our account maintenance tips to help you on your way, free up your time and allow you to concentrate on other aspects of your business.

Change of bank details

Any change of bank details from your side will need to be communicated with us to make sure we settle your money into the right account. Please email new bank details (including account number and sort code) through to compliance@paypoint.net and we can amend them on our system.

Password reset

Passwords can only be issued to registered users for each account. For security purposes we are unable to issue passwords to those who are not registered users.

Registered users can reset your Extranet password to your Extranet (back office) easily online. Simply follow these simple steps:

• Click on the login icon (in the top right hand corner of the page).
• Click on the Invalid, Expired or Forgotten Password link and follow the prompts. 
• Your new password will be emailed to you

Alternatively you can either contact our support helpdesk on +0845 2585 890 or email completesupport@paypoint.net with your request.

Updating address details

If you have recently moved or are planning on moving, we will need you to let us know your new address. Please email address change details through to completesupport@paypoint.net.

Adding users to your account

It is possible to add additional users to your back office Extranet.

The primary account holder can do this by following these simple steps:

• Log into the Extranet (you can access this from our website. The login is in the top right hand corner)
• Click on the 'Account Management' tab
• Click on 'Extranet user'
• and filter your specific requests

Alternatively, the primary account holder can email support@paypoint.net and request a new user to be added.

Updating billing descriptors

The billing descriptor is what text appears on your customers card statements. If you would like to update this you will need to email our support team with the request.

Settlement Manager

You are able to view information regarding your settlement (when the money from your Internet Merchant Account) will be settled into your regular business bank account. You will be able to view all batches of payments that are due to be paid and also have the ability to view any historical payment batches.

Just follow these simple steps:

• Log into the Extranet (you can access this from our website. The login is in the top right hand corner)
• Click on the 'Settlement' tab
• Click on 'Settlement Manager B+S'
• and filter your specific requests

Please refer to our FAQs for more information. Alternatively contact our support team if your query is not listed.