Compliance checklist
Whether you will be accepting payments online or over the phone, our compliance team will need to know that your e-commerce business is compliant with our acquiring bank. Only then can we issue you with an Internet Merchant Account.
Please refer to our checklists below to ensure you are compliant:
If you require a fast start to trading online we can get you up and running online with all of the facilities you require (including an Internet Merchant account) within 24 hours. However you will be required to submit some documentation to us upon application (view documentation).
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Website compliance
When you apply for a Merchant Account with PayPoint.net your website is reviewed against the checklist below. To avoid lengthy delays to your application, please ensure that you comply with each point below.
Gateway Hosted +IMA Account Checklist
- Your company name and address must be clearly displayed
- You must also include a contact address (email or phone number)
- Terms and conditions including refund, returns and cancellation policy
- You must display your company policy covering refunds, returns and cancellations
- If applicable, details of your shipping policy or other conditions must be clearly specified on the website (including any exportation restrictions)
- Minimum customer service standards
- You must state on your website that cardholders can expect a response to email and telephone enquiries within a maximum of 48 hours.
- Product listings, descriptions and prices
- You must display an accurate description and pricing (including currency) for all goods and services which are available to purchase on your website
Gateway Freedom +IMA Checklist
- Billing Descriptor: You must display your billing descriptor (the description of your company that appears on the cardholders statement) that we agree with you and assign to your merchant account. For example "Purchases will appear on your card statement as ABC COMPANY - LONDON."
- Privacy Policy:You must display a privacy policy which states that credit card details will be handled securely to ensure confidentiality and that 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet
- Debiting time of the cardholder: You must state that you will not debit the cardholder until the goods or service have been delivered or the service has been rendered completely.
- Product listings, descriptions and prices: You must display an accurate description and pricing (including currency) for all goods and services which are available to purchase on your website
- Transaction confirmation receipts: You must state in your terms and conditions that you will send an email to the cardholder no later than one day after receipt, confirming the order and that if the goods are not immediately available, you will immediately inform them of the expected delivery times
- You must advise the cardholder to retain a copy of their transaction receipt
- Your URL must be displayed on the transaction receipt * Integration of the VISA & MasterCard logos
- The logos of the credit card companies should be integrated in an appropriate form. They should not be displayed such that they are at a disadvantage to other means of payment
- CV2 code requests: Your payment pages must request the CVV code, the last 3 digits located on the back of credit and debit cards.
- Location of cardholder
- You must capture the country of residence from the cardholders billing address when making a purchase transaction
- Transaction data and receipt * You must advise the cardholder to retain a copy of transaction data
Mail order and phone payments compliance
Virtual terminal +IMA Compliance checklist
When you apply for a Merchant Account with PayPoint.net we require that you include the following information as part of every sales call and/or confirmation to all customers.
You will be required to fill in a checklist asking you how you address the mandatory points (1 – 10) below.
Please confirm the following:
- Identify your company and location to your customers?
- Advise the customer of the amount and the currency in which they are transacting?
- Advise the customer of the billing descriptor that will appear on their credit card statement to show their transaction with your company ( For example "Purchases will appear on your card statement as ABC COMPANY - LONDON")
- Inform your customers when the transaction will be processed (for example “you will be billed once the goods or service has been delivered) * Inform your customers of invoicing and delivery date * Description of refund policy
- Description of delivery policy * A time-frame for answering all customer enquiries
- Export restrictions: If your products are subject to export restrictions, you must inform your customers
- Checking the customer’s details and accuracy of the order data
You must also provide us with the following documentation:
- A typical sales script, including the details mentioned in the checklist above
- A sample invoice or transaction receipt
- A sample advertisement. This could be an advert from a newspaper or magazine or a screenshot from your website
We cannot issue your Internet Merchant Account until the above checklist(s) has been verified.
