Mail Order & Telephone Order (MOTO) Compliance Checklist
When you apply for a Merchant Account with PayPoint.net we require that you include the following information as part of every sales call and/or confirmation to all customers.
You will be required to fill in a checklist asking you how you address the mandatory points (1 – 10) below.
Please confirm the following:
- Identify your company and location to your customers?
- Advise the customer of the amount and the currency in which they are transacting?
- Advise the customer of the billing descriptor that will appear on their credit card statement to show their transaction with your company ( For example "Purchases will appear on your card statement as ABC COMPANY - LONDON")
- Inform your customers when the transaction will be processed (for example “you will be billed once the goods or service has been delivered)
- Inform your customers of invoicing and delivery date
- Description of refund policy
- Description of delivery policy
- A time-frame for answering all customer enquiries
- Export restrictions: If your products are subject to export restrictions, you must inform your customers
- Checking the customer’s details and accuracy of the order data
You must also provide us with the following documentation:
- A typical sales script, including the details mentioned in the checklist above
- A sample invoice or transaction receipt
- A sample advertisement. This could be an advert from a newspaper or magazine or a screenshot from your website
We cannot issue your merchant account until the above checklist has been verified.
For further information on web site or general compliance questions please email
